Privacy policy

Ros Aurora is a fragrance and skincare shop based in Dhaka, Bangladesh. This page describes every piece of information we ask for, who else sees it, and how long we keep it. You can create an account to view your order history; you can also place orders without one.

• Your name, phone number and delivery address - the minimum a courier needs to hand you a parcel.
• Your email address, only if you choose to give one on the contact form or with an order.
• What you ordered and the amount to collect on delivery.
• If you reach checkout and enter your phone number but do not finish, we keep that number, your name and the items in your cart so we can call or message you once about completing the order.
• Anything you type into the contact form or the chat assistant.

We never collect card, bank or mobile wallet credentials, because every order is paid in cash at your door. Nobody from Ros Aurora will ask you for a PIN, an OTP or a card number.

Only to fulfil what you asked for: to confirm the order by phone, pack it, get it delivered, handle a replacement claim, and answer questions you send us. We do not run advertising profiles, we do not add you to a marketing list without asking, and we do not send bulk SMS.

• The courier company delivering your parcel receives your name, phone number, address and the amount to collect. They cannot deliver without it.
• Contact form messages are delivered to our inbox through Resend, an email delivery service.
• Chat messages go to DeepSeek, the AI provider described below.

That is the whole list. We do not sell, rent or trade your details to anyone, and we do not share them with other sellers. We will disclose information if a court or a law enforcement authority in Bangladesh lawfully requires it.

The chat window on this site is powered by DeepSeek, a third-party AI provider. When you send a message, its text and the recent messages in that conversation are sent to DeepSeek's servers so a reply can be generated, and DeepSeek processes them under its own terms. Our server does not store the conversation - it lives in your browser tab until you close it.

The assistant is not limited to shop questions: it will also answer general ones. Please keep that in mind about what you type, because every message goes to the AI provider either way. Treat it like a public chat window, not a private one.

Please do not type card numbers, PINs, OTPs, passwords or anything else sensitive into the chat. We never need them, and anything you send goes to the AI provider. For an order-specific question, phone or WhatsApp 01813-683889 instead. The assistant's answers are generated automatically and can be wrong; the product page and our confirmation call are what count.

• Your cart is saved in your browser's own local storage so it survives a refresh. It stays on your device until you place an order.
• We do not run advertising or social media trackers on this site.
• The brand video is embedded from YouTube in no-cookie mode and only loads after you click play; from that point YouTube's own privacy policy applies.

Order records are kept for as long as we may need them for accounting and for replacement claims. Contact form messages stay in our email inbox. Ask us to delete your details and we will, apart from records of completed orders that we need to keep for our own books.

Email rosauroraofficial@gmail.com to see, correct or delete what we hold about you. If this policy changes, the new version appears on this page with a new date at the top.