Returns & refunds

Because every order is cash on delivery, the safest moment to check your parcel is before you pay for it. This page explains what you can do at the door, and what happens if something is wrong after you have paid.

You may open the outer courier packaging in front of the rider and inspect the box, the factory seal and the batch code. If the seal is broken, the item is not what you ordered, or the bottle is damaged, refuse the parcel and pay nothing. No money changes hands, so there is nothing to refund - tell us on 01813-683889 the same day and we will send a replacement.

What you may not do is spray or use the perfume and then refuse to pay for it.

Once a fragrance or skincare product has been unsealed, sprayed or applied, we cannot accept it back. This is a hygiene and safety rule, not a preference: nobody can verify what an opened bottle has been exposed to, and we will not resell it to another customer. The same applies to the free 15ml atomizer that ships with several of our perfumes once it has been filled.

Fragrance is personal, and a scent you did not enjoy is not a defect. If you are unsure which one suits you, ask us before ordering - the assistant on this site and our phone line both exist for exactly that.

If you receive the wrong product, a leaking bottle, or an item damaged in transit, report it within 48 hours of delivery and we will replace it at our cost, including both courier charges.

• WhatsApp 8801813683889 with photos of the product, the label or batch code, and the courier packaging it arrived in.
• Include the phone number the order was placed with so we can match it to the order.
• Keep the item, the box and the courier receipt until the claim is settled - the courier will collect the item when the replacement is delivered.

We confirm claims within two working days. If the same product is out of stock, you can choose another of equal value or take a refund of everything you paid, including the delivery charge. Refunds go out by bKash, Nagad or bank transfer to an account in your name within 7 working days of the item reaching us.

• Claims reported more than 48 hours after delivery.
• A product you simply changed your mind about after paying.
• Damage caused after delivery, including bottles dropped, left in a hot car or in direct sun.
• Missing free gifts or accessories reported after the item has been used.

Call or WhatsApp us any time before the parcel is handed to the courier and we will cancel it with no charge. After dispatch, the simplest route is to refuse it at the door. Repeated refusals of confirmed orders mean we may ask for advance payment on future ones. Delivery timings and charges are on the delivery page.